TL;DR: Every item to check and photograph when picking up a rental car to avoid return damage charges.
Use this checklist before leaving the rental location. Photograph the vehicle while it is still available for staff review, record fuel or charge level as well as mileage, and report pre-existing damage through the rental company's required channel.
Keep the rental agreement and any written acknowledgement with the photo record until the rental is closed.
Pause and check that the record covers every side, shows any existing mark in context, and can be retrieved by the people who may need it later. If lighting or traffic made a view unclear, retake it before the vehicle leaves.
Video can add context, but clear still images are easier to compare and reference. If you record video, keep the required still views as well.
Create your own record while the vehicle is still in your control, keep communication factual, and follow the business, rental, insurance, or local reporting process that applies.
Scan before handover. Get timestamped proof. Defeat false damage claims — free.
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