Contact CarShake

Get in touch with the CarShake team.

Email

What we can help with

Product questions
Pricing inquiries
Partnership opportunities
Support requests

Response time

We typically respond within 24 hours on business days.

What to include when you contact us

Email is the fastest way to reach the CarShake team: hello@carshake.online. We answer every question personally and usually within a day. Whether you are evaluating the app for a specific use case, hitting a workflow question, or following up on a feature request, the more context you include in your first email the faster we can help.

Questions we can answer immediately

Does CarShake work for my specific handover scenario? If you tell us the operator (airport valet, hotel valet, rental company, dealer, body shop, fleet), we will tell you exactly how the workflow applies and what to expect.

Will my insurance accept CarShake documentation? Adjusters accept time-stamped, geo-located photo evidence — which is exactly what CarShake produces. We can walk you through how to attach the before/after diff to your specific insurer's claim process.

How does the free tier work? The free tier includes 3 full scans. Each scan is a complete 8-angle guided walkaround with time-stamped photos and the full before/after diff workflow. No credit card required.

What does the Founding tier include? PDF evidence reports, full diff library, priority export. $2.97/month locked forever for founding members (73 of 100 spots remain).

What CarShake actually is

CarShake is a free valet-damage-proof and vehicle-handover app. It scans and time-stamps a car's condition before and after handover, giving drivers, valet operators, and rental fleets verifiable proof for challenging false damage claims. The core workflow takes 60 seconds: open the app, run a guided 8-angle walkaround scan, generate a QR handover receipt the operator acknowledges at the moment of transfer, run the same scan when you get the car back, and review the before/after diff that isolates any new damage.

CarShake is a consumer-and-operator valet-damage-proof handover app — not a B2B insurance damage-detection API. If you are an individual driver, a frequent traveler, a rental car customer, a luxury or exotic car owner, or a fleet operator looking to protect your vehicles at the handover moment, we built this for you.

Before you email

The fastest way to answer most questions is to download the free app, run one scan, and see the output for yourself. CarShake is free to use — enough to document a full round-trip handover and prove the workflow fits your life. If after that you still have questions, email hello@carshake.online and we will get you a personal answer.

For valet operators, fleets, and partners

If you operate a valet company, a rental fleet, a dealership service department, or a body shop and want to standardize condition documentation across every handover, we offer operator workflows on top of the same core scan. Email us with a one-line description of your operation (number of vehicles per day, current documentation process, what you are trying to solve) and we will walk you through the options. There is no enterprise sales cycle — you talk directly to the team that builds the app.

Response time

We answer every email personally, usually within one business day. During travel-heavy periods (holidays, major conferences) it can stretch to two days. If your question is urgent — an active dispute, a claim filing deadline, a rental return you need to document right now — mark the subject line URGENT and we will prioritize it.