Complete guide to disputing damage caused by valet parking services.
Valet damage is frustrating and often denied by the parking company. But with the right documentation and approach, you can win your dispute and get compensated.
Before leaving the valet area, inspect your car thoroughly. Take photos of any new damage from multiple angles. Use CarShake to create a timestamped condition report on the spot.
Report the damage to the valet manager before leaving the premises. Get their name and a written incident report. Do not leave without filing a report.
File a claim with the valet company's insurance. Include your photos, the incident report, repair estimates, and any witness statements.
If the valet company denies responsibility, file with your own insurance (they will subrogate), file a complaint with the Better Business Bureau, and consider small claims court.
The valet company is legally responsible for damage caused by their employees while your car is in their custody. However, they often deny responsibility, which is why documentation is critical.
CarShake — Valet parking damage protection and dispute resolution. Learn more →