Damage Documentation for Car Dealerships — Service, Loaners & Trade-ins | CarShake
Dealerships hand vehicles back and forth all day — service drop-offs, loaner cars, test drives, and trade-in appraisals. CarShake gives every handover a 60-second, mutually-confirmed condition record that eliminates disputes.
Why dealerships use CarShake
A customer drops a car for service and picks it up swearing the door ding is new. A loaner comes back with a cracked bumper nobody will own. A trade-in's condition at appraisal gets disputed at final signing a week later. Every one of these is a handover without a shared record — and every one costs the dealership money.
CarShake makes the record part of the handover itself. The service writer scans at drop-off and the customer confirms with a QR handshake — about 60 seconds, on any phone, no app install. The same flow covers the loaner going out and coming back, the test drive, and the trade-in appraisal.
Where it fits your operation
Service lane: scan at drop-off, re-scan at delivery — disputes about wash-bay scratches disappear. Loaners: both directions of every loan are documented, so "that scratch was already there" ends with evidence. Test drives: a quick scan protects you on high-value inventory. Trade-ins: the appraisal-day scan fixes the car's condition on the date the number was quoted.
What it costs
CarShake runs in the browser — no app to install. The free plan includes 3 scans per month. Shield+ is $2.97/month for unlimited scans and PDF evidence reports. Enterprise plans for multi-rooftop groups include centralized dashboards and audit-trail exports. See pricing for details.
Frequently asked questions
How do dealerships use CarShake in the service lane?
The service advisor scans the vehicle at drop-off using the guided 8-angle walk-around (about 60 seconds). The customer confirms the condition via a QR handshake. At delivery, a re-scan shows exactly what changed — washing scratches and door dings are no longer ambiguous.
Does CarShake replace our DMS inspection tools?
No — CarShake complements your DMS. It is the customer-facing, mutually-confirmed condition record. Your DMS remains the system of record for the work order. The two work side by side.
Can CarShake document trade-in condition at appraisal?
Yes. A scan at appraisal fixes the vehicle's condition on the date the number was quoted. If the customer returns a week later to finalize and the car has new damage, both sides have a timestamped record of what was agreed.