Rental Car Fleet Damage Documentation
How rental car companies use CarShake to document vehicle condition at check-out and return.
The rental-industry damage dispute problem
Rental car companies spend an estimated $2.4B annually on damage claims processing and disputes. The root cause: inconsistent documentation at check-out and return. One agent marks existing damage on a paper diagram; another agent at a different location interprets the same scratch differently. The result is an adversarial process that damages customer relationships and brand loyalty.
The CarShake fleet protocol
Scan every vehicle at check-out and return using CarShake's standardized 8-angle guided capture. The timestamped, geotagged scan creates an objective baseline that both the rental agent and customer acknowledge via QR receipt. At return, the agent scans the same angles — CarShake highlights any differences. Disputes drop by an estimated 70% because both parties have the same timestamped evidence.