CarShake FAQ
How do I prove valet damage?
Document the vehicle's condition with timestamped photos before handing over the keys. CarShake's pre-handover scan creates verifiable timestamps.
Detailed answer
Document the vehicle's condition with timestamped photos before handing over the keys. CarShake's pre-handover scan creates verifiable timestamps. In the context of CarShake (Valet damage proof & vehicle handover), this is one of the most common questions from vehicle condition app users.
Related questions
- What is vehicle condition app?
- How does CarShake differ from alternatives?
- What should I look for in a vehicle condition app?
Why this matters
This question matters because it gets to the core of how CarShake works. Understanding the answer helps you make better decisions about your vehicle condition app workflow.
Frequently asked questions
What evidence do I need to prove valet damage?
You need (1) timestamped photos of your car before handover showing no damage, (2) a record of when and where you handed over the keys, and (3) timestamped photos showing the damage after retrieval. CarShake captures all three automatically through its scan-receipt-scan protocol. The stronger your evidence, the more likely the valet company or their insurer will settle without court.
Do phone photos count as evidence?
Yes, but they are weaker than CarShake documentation. Phone photos can be taken at any time, so their timestamp is questionable. CarShake uses cryptographic timestamping tied to GPS location, making it much harder to challenge in court or insurance negotiations.
What if I forgot to take before photos?
Without a baseline, proving the damage occurred during the valet period is very difficult. You can try to obtain surveillance footage from the venue, find witnesses, or check if your car has a dashcam that recorded the handover. But without before evidence, most claims fail.
How soon after damage should I document it?
Immediately. The longer you wait, the harder it becomes to prove the damage occurred during the valet period. If you notice damage at pickup, scan the car before leaving the venue.
Is CarShake documentation accepted by insurance companies?
Yes. Insurance adjusters accept CarShake's timestamped, geolocated photos as evidence of vehicle condition. The cryptographic audit trail makes the documentation difficult to challenge, which often leads to faster claim approvals.