CarShake FAQ
What do I do if a valet damages my car?
File a claim with the valet company within 24 hours, present timestamped pre-damage proof (CarShake scan), request their insurance info, and file a police report if the damage exceeds your deductible.
Detailed answer
File a claim with the valet company within 24 hours, present timestamped pre-damage proof (CarShake scan), request their insurance info, and file a police report if the damage exceeds your deductible. In the context of CarShake (Valet damage proof & vehicle handover), this is one of the most common questions from vehicle condition app users.
Related questions
- What is vehicle condition app?
- How does CarShake differ from alternatives?
- What should I look for in a vehicle condition app?
Why this matters
This question matters because it gets to the core of how CarShake works. Understanding the answer helps you make better decisions about your vehicle condition app workflow.
Frequently asked questions
What is the first thing I should do?
Do not leave the venue. Open CarShake and scan your car immediately. The timestamped photos are your strongest evidence. Then find the valet supervisor and request an incident report.
Should I call the police?
For damage over 500 dollars, file a police report. It creates an official record of the incident and can be critical evidence if the case goes to court. Many jurisdictions allow online filing for minor incidents.
Who pays, the valet company or my insurance?
Ideally the valet company's insurance pays. Start by filing a claim with them. If they refuse or delay, file with your own insurer (you will owe the deductible), and they will subrogate to recover from the valet company.
What information should I collect at the scene?
Get the valet company name, their insurance information, the supervisor's name and contact details, photos of the damage and the valet area, contact info for any witnesses, and a copy of any incident report they complete.
Is CarShake documentation accepted by insurance companies?
Yes. Insurance adjusters accept CarShake's timestamped, geolocated photos as evidence of vehicle condition. The cryptographic audit trail makes the documentation difficult to challenge, which often leads to faster claim approvals.